Possible ways of communication like Email, Forums, Instant Messaging and Live Help often help potential customers see how the hosting company responds to support requests and how fast and frequent they are to answering your questions.
 
Today we are looking at Live Help, is it really the best form of communication between staff and potential customers or are other forms of communication more popular? Lets take a look at some suggestions of what would make a good Live Help system on a hosting companys site...

• Firstly, you need a lot of staff to answer clients questions. Most conversations last between 4-10 minutes depending on the availability and the time it takes to answer the customers questions.
• Second, you will need a pretty good understanding of what you are talking about. Not all customers are tech-dummies, you dont want a customer asking what sort of Tri-Layer Data Protection your servers have when you dont have a clue what it is!
• Thirdly, you will need friendly staff! Dont speak like a robot, br friendly and ask if you can assist further in their shopping for a new host!

With the first point, most hosts only have one salesperson on the Live Chat line. This creates a massive waiting period for other customers wanting to find out more about your servers. Try keep a waiting time of under Two Minutes, otherwise your company will recieve a bad name when you havent even spoken with that person!
 
So does Live Help really assist potential clients? Sure, as long as the waiting periods are short, there are pleanty of staff on hand to assist and that your staff are happy and friendly!