Pros:
Tools, features and support!! thanks and congratulations!
Cons:
Agility to incorporate even more features for a global market would make them better than they are today (multi-language for requests widget, requests widget alignment with playlists, multiple quality streams for a single audio source, etc)
Overall:
Wavestreaming is the best shoutcast streaming solution.
Pros:
I can't recall any of my experiences with this company being "The Good".
Cons:
*see below*
Overall:
These guys do not have the up-time that they claim in their ads. When I complained about it, they were quite rude and very unhelpful. Not to mention that they were charging inflated prices for their services. They would also restart servers a few times in a week with no change control and then would try to blame it on my internet connection. All of my dealing & communications with them gave me the impression that they to be quite full of themselves.
Pros:
Wavestreaming is very affordable for me and many others. The variety of choices you have make it excellent for all levels of broadcasters. When I first started using this service, I was able to easily set up and broadcast. The tools for me for easily accessible for me and were simple yet powerful! The servers it self are up at least 99% of the time, as in I had never had a down time however I know that nothing is perfect!
Cons:
-Terrible customer service (Aside from James, the community manager, he was awesome)
-Bundle packages were not available straight up. For example, I own every feature they have to offer including the amazing player suit, flash player, and cloud Dj, it would be nice if they had an option for bundle sales.
-Faster customer service would be much nicer, and more professional and caring representatives as I had issues way too often with them.
-Needed a better way of using mic and broadcasting as WINAMP is a terrible way. If they can create their own player it would be a HUGE BENEFIT for the company. Now I do not have to worry about it because I got cloud DJ and spent 6 hours setting my station with another program (virtual cable).
Overall:
Over all, as long as you stay away from their customer representatives except James, the community manager you will be fine! Their service is easy to use and affordable with your own price range. The powerful equipment is a huge plus especially if your a beginner (there are videos that can help.)
Pros:
The way to set-up it is straight forward and the connection is more reliable of many other streaming out there.
Cons:
As all streaming solutions it has those annoying problems that only the support can help us. And opposite to some users here I had an excellent support I guess they change radically their system support.
Overall:
My experience with them was really Good because I had an live event that was going live about 2 hours before my contact with support and Josh even call me on my phone to help me. After some minutes I had my streaming up and running for the success of the event I was streaming.
Pros:
i think wavestreaming is pretty cool so far...im pretty new to this so starting from the ground up..the interface is easy on the eyes and very intuitive.
Cons:
Detroit's city council...but i have not witnessed the bad so far...customer service has been great Josh helped me out alot when i did have an issue he worked with me...i kind of wish there was a call in number or a chat option to speed things up..but all in all my problem was solved at the end of the day.
Overall:
overall...i guess that is remain to be seen but i like it and im eager to tell folks about it.
Pros:
Modern features and constant evolution, tools and support.
Cons:
It would be nice to perceive a more 'globalized' product, specifically foreign language support for certain tools (requests widget, for example). It would also be nice to have visibility of other user's requests for features and more agility in implementing features that would take WS to another level, for example: requests widget alignment with multiple playlists and multiple quality streams for a single source.
Overall:
Despite the pending wishlist, we still consider it to be the best Internet Radio Streaming solution.
Pros:
They offer a great set of features for new and experienced broadcasters at an excellent price. When I needed assistance with changing some account details the support person, Josh, was very helpful and responsive.
Cons:
Nothing so far...
Overall:
It fits my needs and budget, offers a decent suite of tools/features, and most importantly it works.
Pros:
I'm very thankful to have reached Josh the second time when contacting support twice for the same issue. He asked questions and looked into the issue until it was resolved. When someone takes the extra step to ensure satisfaction, he/she needs to commended! Josh, Thank you!!!!
Cons:
The situation wasn't resolved when I originally requested support. Instead I was given a link, which I had tried prior to contacting support.
Overall:
Satisfied with a solid stream and exceptional support!
Pros:
Wavestreaming is a solid product, easy to configure and easy for everyday use in operating my station. The Cloud DJ is an excellent interface and with their recent website update I can discard the generic file uploader program I was using and just 'drag-and-drop' mp3s to their file area. I like it. Easy to use and powerful. Wavestreaming is also leading the way with video help files. That's a lifesaver for me. :-) Also I have had to make a few adjustments to my account and they have been very responsive and helpful.
Cons:
One minor annoyance with re-syncing uploads that I used to encounter they seemed to have fixed.
Overall:
Great product. It's always up. Price is reasonable. Great customer service.
Pros:
I run into an error when trying to update a player with new new streaming settings. Josh from support not only made the changes for me but also explained what went wrong in the first place. Problems solved same day!
Cons:
None
Overall:
Great player / Great support!
Pros:
I run into an error when trying to update a player with new new streaming settings. Josh from support not only made the changes for me but also explained what went wrong in the first place. Problems solved same day!
Cons:
None
Overall:
Great player / Great support!
Pros:
Quick and easy set up, great support from Josh. Tries to simplify and not bog you down with Tech speak too much. Great for 'Radio' people.
Cons:
Slightly unnecessary need to navigate between 'Wavestreamer' and 'Wavepanel' sites. I'm sure this'll be sorted ;)
Overall:
A really brilliant service with good communication and intuitive workflow.
Pros:
Stable, cheap, iOS App and great support
Cons:
The knowledge base is a bit small (which is why we tend to contact customer support a lot), the website can be confusing (it's very stylish but style and big data don't go together very well), the billing system can be more flexible (a quick look on GoDaddy.com can help fix all of these)
Overall:
Satisfied
Pros:
I decided to set up my own radio station and knew NOTHING about radio or streaming over the internet. Wavestreaming support and videos has helped me through the entire process. If I hit a snag I contact support and always get a response. Overall the experience has been great!
Cons:
Nothing bad really. There's a few system features that I think could be added and the guys seem open to these suggestions.
Overall:
Really good!
Pros:
Constant development, is the best cloud automated radio system brodcast + the features available
Cons:
not at all
Overall:
Satisfied
Pros:
Very Helpfull, Totally reliable and great customer service. As well as this they lead the market when it comes to development of services for the online radio industry.
Cons:
Nothing Bad to say they have been great since day 1
Overall:
Awesome
Pros:
Great customer service and extremly reliable...
Overall:
I highly recomend..you wont be dissapointed.
Pros:
Clean, support timely response.
Cons:
Some buffering issues
Overall:
Working good
Pros:
Good Sound
Cons:
No support for Android! What!
Overall:
Need to change since there is no support for Android. They don't answer with solutions, only: No we can't, No we cannot do that-
Pros:
Great customer support, easy to set up
Cons:
Poor statistics, Cloud DJ needs a few more features
Overall:
Now that we've used Wavestreaming for a few consecutive months now, I thought I would offer my quick review on Wavestreaming as well as a few suggested upgrades that would take the service over the top.
Overall, Wavestreaming is very easy to set up and reliable. The customer service is definitely more responsive than than the monthly cost would warrant - whenever I've had to submit a ticket, an answer has always been waiting within an hour or two.
That said, there are a few shortfalls that I feel are keeping Wavestreaming from reaching it's true potential for 'semi-pro' broadcasting:
1. Statistics - beyond the real-time stats on the dashboard, the listener stats on the Wavepanel seem to be extremely unreliable (always showing lower aggregate listenership than our real-time stats indicate). Also, the stats aren't very comprehensive, which would keep me from attempting to grow a revenue-generating business from it.
2. Cloud DJ tags / rules - having worked with real automation software, the cloud DJ is almost too simple in its operation - especially when it comes to setting up automated playlists. For example, to create a better sounding broadcast, I'd need the ability to ensure some degree of artist separation (so we don't play 3 AC/DC songs in a row or even in the same day...) as well as tempo rules perhaps.
Even better would be the ability to tie two soundclips together (ie. when the playlist schedules an AC/DC song, it automatically ads the correct AC/DC intro audio - which would be a separate file).
3. Better logging / reporting - Current logging only keeps the last 24 hours, meaning that I'm constantly grabbing a copy / paste of the log for my files. I'd love to be able to auto-export or atleast export multiple days worth of logs.
Similarly, in order to generate revenue from the stream, at the most simplistic level, it would be necessary to have listenership numbers logged next to audio elements so that I can tell CLIENT ABC that 267 listeners heard their ad this week.
4. Simple audio processing - at minimum, Cloud DJ should have some sort of compressor options so that audio volume isn't all over the place from file to file.
I hope these don't come across as sharp criticisms. I love the tool and it is great for how we use it but in order to really consider using it for semi-professional broadcast, there would need to be some basic improvements on these fronts to help us craft better programming (without having to manually schedule it all).
Hopefully a couple of these ideas may find their way into their product roadmap in the future. Until then - stream on!
Pros:
Truly remarkable services with a dedicated team developing new and more exciting features as time goes by. Support is excellent as they get back to me super fast and fix my problems in a flash.
Cons:
My station went down, so there could be room for improvement there. Pricing could be cheaper.
Overall:
I would highly recommend Wavestreaming as they offer an outstanding service. Can't wait to see what the next few years holds for these guys! :D